Return and Refund Policy

Are You Having A Problem With Your Order?

If for any reason you are not completely satisfied with a purchase, we invite you to contact us to discuss.

Return conditions

You can request the return of your products as long as you comply with the following conditions:

  • You have informed us of your decision to use your right of withdrawal.
  • The Products were purchased within the last 14 days prior to the request.
  • The products have not been damaged.
  • The products were not on sale.

Cancellation of the order

You have the right to cancel your order within 14 days without giving any reason.

For this you must inform us of your decision by email:
[email protected]

We will refund you no later than 14 days from the day we receive the returned products.

How to replace or return a product?

Return shipping

We recommend that you use an insured and trackable postal service to avoid the products being lost during the return.

We are unable to issue a refund without actual receipt of the products or proof of receipt of the return.

Return address

You are responsible for the costs and risks associated with returning the products.
Please return the products to the following address:

Ardennes-Crafts
9 Upper Street
08430 Barbaise
France

Panier
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Can't find your plate? Fill in this form

As an individual, you can request the creation of your manufacturer's plate for free.
It will then be added to our site at the standard rate and without additional creation costs.
 
For companies, your plate being unique, the realization of the model will be invoiced to you. Future changes will be free.

Ask for a quote

Send us your request using this form and receive a free estimate on your mailbox in the following days.