General conditions of sale and use

1. Object

These general conditions of sale and use (CGVU) are freely accessible and consultable on the Ardennes-Plaques website (hereinafter the “Site”) accessible at the address https://ardennes-plaques.fr/conditions-generales-de-vente/. They can also be provided on request by the Seller, for example, by e-mail. They govern the sale and use of the Products (hereinafter the “Products”) provided by the Seller to its customers (hereinafter the “Customer” or “You”). In the event of a contradiction between these General Terms and Conditions and any other contractual document, these General Conditions will prevail.

Contact : For any questions, quote requests, complaints or communications related to our services, you can contact us at the email address: [email protected].

2. Seller Identification

It should be noted that the Seller is made up of the following two self-employed companies, which jointly operate the Website and equitably share orders and quotes.

Individual company MONSIEUR LUCAS BARRE, registered with the Sedan Registry under Siret 95268655800018, whose head office is located at 8 Grand rue, 08430 in Guignicourt-sur-Vence and can be reached by telephone: (FR+33) 06 48 00 12 71.

Individual company MONSIEUR ARNAUD BLACHON, registered with the Registry of Sedan under Siret 95264274200011, whose head office is located at 67 Rue de Mézières, 08000 in Prix-Lès-Mézières and can be reached by telephone: (FR+33) 07 81 02 87 48 .

If you have any questions or comments, please do not hesitate to contact us using the following means:

electronically: [email protected]
by post: 1 La Fosse Mouillée, 08270 Viel-Saint-Remy, France.

The two self-companies undertake to collaborate in an equitable manner and to respect the terms of these general conditions of sale and use. They are jointly responsible for the provision of the products and services mentioned on the website, as well as the management of orders and quotes. Self-employed businesses undertake to process orders and quotes fairly and to distribute responsibilities in a balanced manner.

In the event of a dispute or complaint relating to an order or a quote, the two self-employed companies undertake to resolve the dispute in a concerted manner and to find a fair solution for all parties concerned.

These general conditions of sale and use are valid for the two self-employed companies and are enforceable against the Customer who places orders or requests quotes from the two self-employed companies (hereinafter the “Seller”).

3. Definition of products

The Products (hereinafter the “Product” or “Products”) refer to all the goods and services offered by the Seller. They include in particular, without limitation, stickers, aluminum, brass or plastic plates, rivets as well as any other product or service mentioned on orders placed with the Seller. The photos and illustrations of the products are provided for informational purposes only and are not contractual.

The Seller reserves the right to modify the characteristics of the products at any time, particularly in the event of technical improvements, without notice or obligation to update the information on the website.

4. Order

The Customer may place an order with the Seller by providing all necessary information, including identification numbers or other data required for personalization of the Products.

The order can be placed online via the Website, via a quote or by any other means of communication accepted by the Seller. Any order implies acceptance of the prices and general conditions of sale and use. This is an essential prerequisite to the conclusion of any transaction with the Seller, the Customer therefore acknowledges having read and accepted these General Terms and Conditions without reservation.

The Seller reserves the right to limit the quantity of products that can be ordered by the same customer or to refuse an order in the event of a legitimate reason, in particular in the event of non-compliance with these General Terms and Conditions, a previous dispute with the customer or suspicion. of fraud.

5. Price and payment terms

The prices of the Products are indicated on the Seller's website or in the quote provided to the Customer. All prices are expressed in euros excluding VAT and are not subject to VAT. As the Seller is not subject to VAT, the amount excluding VAT must be paid as such without additional costs.

Delivery costs, if applicable, are specified when placing the order and may vary depending on the delivery location and delivery method chosen by the customer. Payment for Products is made according to the terms agreed between the Seller and the Customer, as specified on the Seller's website or in the quote.

If you would like to obtain a quote for a specific product or for a large quantity order, please contact us using the contact details provided in the “Contact” section of these T&Cs or by using one of the “Quote” buttons on our Site .

The Seller reserves the right to modify product prices at any time, without notice or obligation to update information on the website. However, the products will be invoiced at the price in effect at the time the order is placed.

6. Confidentiality

The Customer undertakes to provide accurate and complete information, he gives his explicit consent for the use of this information in the context of the manufacture and delivery of the Products. The Customer also agrees to receive communications from the Seller regarding their order.

The information collected during the order will be used within the framework of the commercial relationship between the Seller and the Customer. The Seller undertakes to process the Customer's personal data in accordance with current legislation such as the GDPR and to take all necessary measures to ensure their confidentiality and security. It will not be disclosed to third parties outside the scope of our privacy policy, unless this is necessary for the execution of the order (for example, for the delivery of products) or if required by law.

You have the right as a Customer to access, rectify or delete your personal data that we hold.

• For more information on how we process your personal data, please see our Privacy Policy. 
• To exercise your rights or for questions about the management of your data, please contact us using the contact details provided in the “Contact” section of these general conditions.

How long do we keep your data?

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable laws and regulations. The primary purpose of the processing is the execution of the contract, for which you have accepted our general conditions of service provision and use.

Bank data :
We would like to point out that ARDENNES-PLAQUES has no access to your banking data. The bank details required for payments are collected and stored by our payment service provider, Stripe. Stripe is subject to international security norms and standards, guaranteeing the confidentiality and integrity of your data.

Legitimate interest:
We have the right to store and process your personal data based on our legitimate interest. This includes the management, study and conservation of administrative documents necessary for the delivery of products, such as those bearing a marking, such as an engraving.

Storage after cessation of use:
We are able to retain your personal data even after you have stopped using our services, in accordance with current legislation. This allows us to maintain evidence of the rights and obligations of each party. The retention period remains proportional to the purposes of the data processing carried out.

At the end of this period, ARDENNES-PLAQUES.FR undertakes to irreversibly delete all documents and files containing your data. Data relating to purchases, allowing possible profiling for marketing purposes, will be kept for a limited period, in accordance with current legislation. At the end of this period, this data will be irreversibly deleted.

Our commitment to data retention:
The purpose of the processing remains the execution of the contract, as defined in the general conditions that you have accepted. Your personal data is kept on an operational basis for 15 years after your last activity. Subsequently, this data is archived to meet our legal obligations, in particular under article 123-22 of the Monetary and Financial Code, for 5 years, in accordance with the common law limitation period.

After these deadlines, all data will be permanently destroyed, thus guaranteeing the protection of your privacy and compliance with current standards.

7. Disclaimer

By placing an order, the Customer acknowledges having read these general conditions of sale and use, and expressly accepts all the clauses mentioned therein.

7.1 General Liability

As a Seller, we would like to clarify our responsibility regarding the use of our Products. It is essential to understand our commitments and limits.

The Seller declines all liability in the event of illegal or inappropriate use of the Products by the Customer. The Customer is solely responsible for the legal use of the Products supplied by the Seller and undertakes to respect and apply all applicable legal obligations. 

7.2 Modification of the Products by the Customer

We remind you that any changes to the Products you purchase from us are your own responsibility. This includes the need to stamp serial numbers or any other information required by regulations in a correct and compliant manner. We cannot be held responsible for any direct or indirect consequences, damages or harm arising from the use of the plates by the Customer.

7.3 Falsification of Information

The Customer undertakes not to falsify numbers or any other information on the Products, nor use them in a fraudulent or inappropriate manner. We emphasize that it is illegal to manipulate or counterfeit serial numbers or any other information on the Products.

7.4 Accuracy of Information Provided

The Customer is entirely responsible for the accuracy of the information provided and its compliance with official documents, in accordance with article L321-1-2 of the Highway Code. It must comply with legal obligations regarding vehicle marking and ensure that the Products are used in accordance with the regulations in force.

7.5 Compliance with Regulations and Standards

The Customer is solely responsible for ensuring that modification of the Products complies with applicable regulations and standards, as well as specific requirements related to the intended use of the product.

7.6 Non-Conformities related to the Modification

The Seller declines all responsibility and cannot be held responsible for any defects, malfunctions or non-conformities resulting from modification of the Product by the Customer.

7.7 Compensation Obligation

The Customer undertakes to indemnify and hold harmless the Seller, its managers, employees and representatives, for any damage, claim or demand from third parties arising from its non-compliance with the law or the use of the Product. This may include civil claims brought by third parties affected by the illegal use of the Products as well as damages awarded by a court.

7.8 Legal Fees

In the event of a dispute or claim related to the modification of a Product, the Customer will be required to cover all legal costs and other expenses incurred by the Seller in its defense.

7.9 Maintenance of the Liability Clause

This liability clause remains in force even in the event of termination or expiration of the contract between the Seller and the Customer.

8. Delivery

Delivery times are indicated for information purposes only and may vary depending on product availability and logistical constraints. In the event of a significant delay (doubled deadlines) in delivery, the Seller undertakes to promptly inform the Customer. Delivery costs are generally the responsibility of the Customer, unless otherwise indicated.

Order tracking is an essential step in our process. Each time an order is placed, we check the documents provided by the Customer. If one of these documents is missing or considered invalid, we inform the Customer by email, and their order is placed on hold. For orders placed on the Site, the Customer can easily check the status of their order in real time from the “My Account” then “Orders” page. If the Customer does not respond within one month, the Seller reserves the right to cancel delivery of the Products. In this case, the Customer is informed by e-mail, and a refund is made within the following 14 days.

Once the checks are completed, the orders enter the production phase. Customers who have placed an order on the Site will have their status updated to “In production”. When the order changes to “shipped” status, an e-mail containing a tracking number is automatically sent to the Customer to allow them to follow the delivery of their order.

It is important to note that the Seller's responsibility is limited to the manufacture and delivery of the Products in accordance with the specifications provided by the Customer. The Customer is responsible for the correct installation of the Products on the vehicles, machines or any other support concerned.

9. Intellectual property

The Customer acknowledges that all intellectual property rights relating to the plates, including designs, logos and trademarks, belong exclusively to the Seller, unless otherwise indicated. The Customer undertakes not to copy, reproduce, modify, distribute or use in any way the plates for purposes other than those provided for by these General Terms and Conditions, without the prior written authorization of the Seller.

We would like to inform our Customers that any unauthorized use or use of our intellectual property elements for purposes other than those provided for by these General Terms and Conditions is strictly prohibited and subject to legal action.

We will take appropriate legal action to protect our intellectual property rights and will prosecute any person or entity that violates these rights.

We invite you to respect our intellectual property rights and to obtain prior written authorization if you wish to use our elements in any way that is not expressly authorized by these General Terms and Conditions. To do this, please use the contact details in our General Terms and Conditions.

10. Modification of the General Terms and Conditions

The Seller reserves the right to modify these General Terms and Conditions at any time and without notice. Modifications will take effect as soon as they are published on the Seller's website or by any other appropriate means of communication.

The new conditions will be applicable to all orders, including orders placed before the date of modification of the General Terms and Conditions. The new General Conditions of Sale will replace the old ones and will govern the contractual relationship between the Seller and the Customer.

The Customer is invited to regularly consult the General Terms and Conditions to be aware of any possible modifications. If, for whatever reason, you do not agree with the new General Terms and Conditions or do not wish to accept them, you have the right to refuse these new conditions by simply ceasing to use our services. Your continued use of our services after the publication of the new General Terms and Conditions will be considered as acceptance of these conditions.

11. Right to retract

The right of withdrawal applies to products which are not personalized in accordance with current legislation. If you have purchased a Product that is not personalized and you wish to exercise your right of withdrawal, please follow the steps below:

1. Withdrawal Period: You have a withdrawal period of 30 days from receipt of the product to exercise your right of withdrawal, without having to provide reasons or pay penalties.
2. Notification of Withdrawal: To exercise your right of withdrawal, please inform us of your decision to withdraw by contacting us at the email address: [email protected].
3. Return of Products: Products must be returned in their original condition. You are responsible for the costs of returning the products. The products must be returned to the address we will give you.

Refund: We will refund the full amount paid for the products within 14 days of receipt of the returned products, including the original delivery charge if you paid delivery charges for the order. The refund will be made using the same payment method you used when ordering, unless otherwise agreed.

Exclusions: Please note that the right of withdrawal does not apply to personalized products manufactured to your specifications, the same applies to products that have undergone modification by the customer. Consequently, once the order has been received, the Customer will not be able to exercise their right of withdrawal.

To find out more, please visit our page Return and Refund Policy , the latter being authentic.

12. Disputes and Applicable Law

In the event of a dispute between the Seller and the Customer, we wish to promote an amicable resolution of the conflict. Here are the steps in the dispute resolution process:

1. Amicable Resolution: In the event of a dispute or disagreement, we strongly encourage the Customer to contact us in the first instance using the contact details provided in the “Contact” section of these General Conditions. We will endeavor to find a solution satisfactory to all parties as soon as possible.
2. Mediation: If the dispute persists despite our efforts to reach an amicable agreement, the parties agree to resort to mediation in accordance with current legislation. Mediation is a way to resolve disputes confidentially and effectively, with the help of an impartial mediator.
3. Competent Jurisdiction: If mediation does not result in a settlement of the dispute, the parties agree that any dispute relating to these General Conditions will be subject to the exclusive jurisdiction of the competent courts of the location of the Seller's head office.

These General Conditions of Sale and Use are governed by French law. We are committed to complying with all applicable legal provisions regarding disputes and consumer protection, while seeking a rapid and fair resolution of conflicts with our Customers.

13. Entire Agreement

These T&Cs constitute the entire agreement between the Seller and the Customer and supersede all prior agreements, communications and arrangements, whether written or oral, relating to the subject matter of these T&Cs.

14. Partial nullity

If a provision of these T&Cs is deemed null or inapplicable by a competent court decision, this nullity or inapplicability will in no way affect the validity or enforceability of the other provisions of these T&Cs. The remaining provisions will remain in full force and effect.

The invalid or unenforceable portion will be construed consistent with applicable law to the greatest extent possible, so as to best reflect the intentions of the parties, while remaining legally valid and enforceable.

The fact that the Seller does not exercise a right or a provision of these General Terms and Conditions does not constitute a waiver of this right or this provision.

   15. Final Mention

By using our services, You acknowledge having read, understood and accepted all of the terms and conditions set out in our General Conditions of Sale and Use (CGVU) as well as in our confidentiality policy. You agree to comply with these terms when using our service. Please note that these terms and conditions constitute a legal agreement between the Customer (You) and the Seller. If you have any doubts or questions, you are welcome to contact our Customer Service for clarification before placing an order.