Privacy Policy

Personal data

We care about privacy and are committed to ensuring the security and confidentiality of your personal data. We have written this Privacy Policy to inform you about how we collect, use, share and protect your data.
For any information on the protection of Personal Data, you can also consult the website of the Commission Informatique et Libertés www.cnil.fr.

In the context of this Policy, “Ardennes-Plaques” or “We” refers to the following two companies, which jointly operate the Website and equitably share orders and quotes.

Individual company MONSIEUR LUCAS BARRE, registered with the Sedan Registry under Siret 95268655800018, whose head office is located at 8 Grand rue, 08430 in Guignicourt-sur-Vence and can be reached by telephone: (FR+33) 06 48 00 12 71.

Individual company MONSIEUR ARNAUD BLACHON, registered with the Registry of Sedan under Siret 95264274200011, whose head office is located at 67 Rue de Mézières, 08000 in Prix-Lès-Mézières and can be reached by telephone: (FR+33) 07 81 02 87 48 .

If you have any questions or comments, please do not hesitate to contact us using the following means:

electronically: [email protected]
by post: 1 La Fosse Mouillée, 08270 Viel-Saint-Remy, France.

Hereinafter referred to as “Ardennes-Plaques” or “We”, On the website https://ardennes-plaques.fr/ , hereinafter referred to as “the Site”. 

The people concerned by the processing carried out under the conditions defined below are:

Users of the Site;
People who have requested to receive a quote or an invoice.
People who have contacted us, by any means of electronic or postal communication.

No personal data on minors is collected and in the event that We are informed or learn that the Personal Data of a minor has been collected, the latter will be immediately and irreversibly deleted.

We collect and process your personal data for the following purposes:

Management of the services we offer.
Improved user experience.
Provision of relevant information.
Compliance with legal and regulatory obligations.
Legal Basis for Processing

The processing of your personal data is based on:

Your consent.
The execution of a contract.
Legal obligation.
Categories of Data Collected

In general, we ensure that we only process personal data that is necessary for the purposes for which they are processed.

These data are provided either directly by the data subject or by the person acting on whose behalf the data subject.

The categories of personal data are:

• Identity and contact information;
• Information and technical data relating to the vehicle (registration, technical information present on the registration certificate);
• Payment information of the persons concerned;
• Postal details required for delivery or invoicing.

This is data collected anonymously when you visit our site. Their purpose is to improve the user experience.

The categories of impersonal data are:

• The volume of traffic generated;
• Navigation data;
• The types of devices used;
• The pages visited.

The provision of certain data may be necessary to use our services. Refusal to provide this data may affect your access to certain features. The mandatory or optional nature of the Data on the Site is indicated to you during collection by an asterisk. Certain Data is collected automatically due to your actions on the Site, particularly for audience measurements.

What are the purposes?

The processing implemented by ARDENNES-PLAQUES.FR meets one or more explicit, legitimate and determined purposes in accordance with Article 6 of the GDPR. The Data collected is used by ARDENNES-PLAQUES.FR for the purposes of:

Managing your orders: The information and Data concerning you are necessary for the management of your order and our commercial relations. This information may also be kept for purposes of proof in compliance with legal and regulatory obligations (payment, guarantee, litigation, etc.).
At the end of the retention periods, they will be archived or deleted.
Response to your various requests;

Management of our online sales service: Management of your account, activation or notifications in the event of suspension of the service.
Collection of your opinions and your customer experience after your order;

Personalization of our services: The information and Data concerning you allow us to improve and personalize the services that we offer you, particularly on our website, as well as the information that we send to you.

Sending information and newsletters: Only when you have given your consent: In order to keep you informed of our news and the advantages from which you can benefit, you may receive offers by electronic communication (email, SMS, etc.) l. You can then withdraw your consent at any time by contacting our customer service.

Fight against fraud : In order to secure payments and deliveries and thus ensure optimal quality of service, the Personal Data collected on the Site are also processed by ARDENNES-PLAQUES.FR to determine the level of fraud risk associated with each order and, the if necessary, help to modulate the conditions of its execution. As part of this analysis, ARDENNES-PLAQUES.FR may, depending on the results of the control carried out on orders, take security measures, in particular requesting additional supporting documents or proposing an alternative method of payment (transfer banking). These measures will have the effect of suspending the execution of the order or, if the result of the analysis does not guarantee the security of the order, of canceling it. The occurrence of an incident (unpaid due to fraudulent use of a means of payment, delivery fraud, etc.) will result in the Data relating to the order being recorded in the alert file, which which may, during future orders, lead ARDENNES-PLAQUES.FR to carry out additional checks, or even to require payment by bank transfer.

Statistical analyzes consumption and use of the site;

Comply with legal and regulatory provisions in order to ensure compliance of ARDENNES-PLAQUES.FR with its legal obligations;

Defend our rights in the context of a judicial or administrative procedure.

Resolve possible disputes;

Who can access the data?

Internal recipients
Authorized personnel, including and not limited to: processing of the request, manufacturing and shipping.
Administrative services.

External recipients
Authorized personnel from the services responsible for control (auditor, services responsible for internal control procedures, etc.).
Third party partners and service providers necessary to provide our services.
The competent authorities within the framework of legal obligations.

Subcontractors
The data host: O2switch;
We may interact with other systems for operational, technological or legal purposes.

Where is the data located?

Hosting: O2switch is based in France https://www.o2switch.fr/du-rgpd.pdf
Personnel in charge of manufacturing and shipping – France
Payment manager: Stripe – United States https://stripe.com/fr/privacy#6-transferts-internationaux-de-donnees
File managers – France
Forms: tally.so is based in Belgium https://tally.so/help/privacy-policy
Emails and analytics: Google – United States
Backups France

How long do we keep your data?

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable laws and regulations. The primary purpose of the processing is the execution of the contract, for which you have accepted our general conditions of service provision and use.

Bank data :
We would like to point out that ARDENNES-PLAQUES has no access to your banking data. The bank details required for payments are collected and stored by our payment service provider, Stripe. Stripe is subject to international security norms and standards, guaranteeing the confidentiality and integrity of your data.

Legitimate interest:
We have the right to store and process your personal data based on our legitimate interest. This includes the management, study and conservation of administrative documents necessary for the delivery of products, such as those bearing a marking, such as an engraving.

Storage after cessation of use:
We may retain your personal data even after you have stopped using our services, in accordance with legal requirements. This allows us to maintain evidence of the rights and obligations of each party. The retention period remains proportional to the purposes of the data processing carried out.

At the end of this period, ARDENNES-PLAQUES.FR undertakes to irreversibly delete all documents and files containing your data. Data relating to purchases, allowing possible profiling for marketing purposes, will be kept for a limited period, in accordance with current legislation. At the end of this period, this data will be irreversibly deleted.

Our commitment to data retention:
The purpose of the processing remains the execution of the contract, as defined in the general conditions that you have accepted. Your personal data is kept on an operational basis for 15 years after your last activity. Subsequently, this data is archived to meet our legal obligations, in particular under article 123-22 of the Monetary and Financial Code, for 5 years, in accordance with the common law limitation period.

After these deadlines, all data will be permanently destroyed, thus guaranteeing the protection of your privacy and compliance with current standards.

What are your rights and how to exercise them?

You have a right of access, rectification, erasure, limitation, opposition, portability of your data, or withdrawal of your consent under the conditions and limits provided for by the General Data Protection Regulations. Data.
To do so, please send us an email to: [email protected]

In the interest of confidentiality and protection of personal data, we will ask you to prove your identity in order to respond to your request. To do this, in the event of reasonable doubt, you may be asked to provide, in support of your request, a copy of an official identity document, such as an identity card or passport, currently in force. validity.
All requests will be processed as quickly as possible and in accordance with applicable law. In certain cases, personal data can only be erased after a certain period imposed by the regulations in force and the rules of limitation. In this case, we will retain this data until the permitted total erasure date.

You are informed that in the event of refusal to provide your personal data or exercise of your right of deletion or opposition, we may have to suspend or stop all or part of the services provided to you or which are provided to the person on whose behalf you are acting.

In the event of a dispute regarding the use of your data, you have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) via its website or by mail: 3, place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.

This right can be exercised at any time free of charge, apart from postal costs where applicable, and any costs of assistance or representation if you choose to be helped in this procedure by a third party.

Update

This Policy may be modified periodically. You are invited to consult this policy regularly to stay informed of any possible modifications. The latest version of the policy will take precedence over all previous versions retroactively. Please note that your continued use of our services after any changes to this Policy constitutes your acceptance of those changes.

This policy was last updated on November 17, 2023.

What is a cookie ?

A cookie is a small text file that is stored on the user's web browser when they visit a website. It contains specific information about the user and their interaction with the website. Cookies are used by websites for a variety of reasons, including to improve the user experience, personalize content, analyze site performance, and provide additional functionality.

What are our cookies used for?

Cookies do not allow you to be identified by name, but only to identify your terminal. Thus, cookies only collect information related to your use of the Site on which the cookie is placed, in order to be able to recognize your terminal during a subsequent navigation on this Site and thus facilitate the implementation of certain of its functionalities, such as such as your authentication, the saving of your preferences or the adaptation of the content offered to you on the Site.
The cookies used on our Sites are used to differentiate you to improve your browsing and the services we offer you. In practice, technical cookies allow us to authenticate you, identify you, speed up your navigation on our Sites and access to its various functionalities. Other audience measurement cookies and trackers can be used by us to establish audience statistics for our Sites, in order to improve ourselves and offer you ever more comfort when visiting our Sites.

What information do we not store?

In accordance with GDPR, the cookies we use do not store sensitive personally identifiable information such as your number, address, password, etc.

Who uses the information stored in cookies?

The information stored in cookies on our website is used exclusively by us, with the exception of those identified below as “third party cookies”, which are used and managed by external entities that provide us with services aimed at improving user experience. For example, statistics collected on the number of visits, the most popular content, etc. are managed by Google Analytics.

How can I avoid the use of cookies on this website?

If you prefer to avoid the use of cookies, you can CONFIGURE which ones you want to avoid and which ones you want to accept. On this page we give you more information about each type of cookie, their purpose, their recipient, their duration, etc.

If you have accepted them, we will not ask you again, unless you delete the cookies on your device as described in the following section. If you wish to revoke your consent, you will need to delete cookies and reset them.

How to deactivate and delete the use of cookies?

The section contains information on the cookie policy in the cookies banner accessible on all pages of the site. The cookie banner displays essential information about data processing and allows the user to perform the following actions:

ACCEPT or REFUSE the installation of cookies, or withdraw previously granted consent.
Change cookie preferences from the Customize Cookies page, which can be accessed from the Cookie Notice or the Customize Cookies page.
Obtain additional information on the Cookie Policy page.
To restrict, block or delete cookies from this website (and those used by third parties), you can do so at any time by changing your browser settings. Please note that these settings are different for each browser.

The following links tell you how to enable or disable cookies in the most common browsers.

firefox
Google Chrome
Microsoft Edge
Safari

What types of cookies are used on this website?

Each website uses its own cookies. On our site, we use those listed below:

DEPENDING ON THE ENTITY THAT MANAGES IT

Cookies offered:

These are those that are sent to the User's terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the User is provided.

Third-party cookies:

These are cookies that are sent to the User's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies.

In the event that cookies are served from a computer or domain managed by the publisher itself, but the information collected through this is managed by a third party, they cannot be considered as cookies. own cookies if the third party uses them for its own purposes (for example, to improve the services it provides or to provide advertising services to other entities).

ACCORDING TO THEIR PURPOSE

Technical cookies:

These are those that are necessary for navigation and the proper functioning of our website, such as, for example, traffic control and data communication, session identification, access to restricted areas , the completion of the registration request or participation in an event, the counting of visits for the purposes of billing the software licenses with which the website service operates, the use of security elements during navigation, storing content for broadcasting videos or sounds, activating dynamic content (for example, animating the loading of texts or images) or comparing content across social networks.

Analytical cookies:

They allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the website.

Preference or personalization cookies:

These cookies allow information to be memorized so that the user can access the service with certain characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results to be displayed when the user performs a search, appearance or content of the Service depending on the type of browser through which the User accesses the Service or the region from which the User accesses the Service, etc.

DEPENDING ON THE DURATION OF THEIR ACTIVATION

Session cookies:

They are designed to collect and store data while the user accesses a web page.

They are generally used to store information whose retention is only necessary for the provision of the service requested by the user on a single occasion (for example, a list of purchased products) and disappears at the end of the session.

Persistent cookies:

These are cookies in which the data remains stored on the terminal and can be accessed and processed for a period defined by the person responsible for the cookie, which can range from a few minutes to several years. In this regard, it should be specifically assessed whether persistent cookies are necessary, as privacy risks could be reduced by using session cookies. In any case, when persistent cookies are installed, it is recommended to reduce their temporary duration to the minimum necessary, taking into account the purpose of their use. For these purposes, GT29 opinion 4/2012 indicates that for a cookie to be exempt from the duty of informed consent, its lapse must be relative to its end. Therefore, session cookies are much more likely to be exempt than persistent cookies.