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Frequently Asked Questions
If you cannot find the answer to your question in our FAQ, do not hesitate to contact us.
We work with different delivery services to ensure you a follow-up and the best delivery times.
Orders are delivered on working days unless the carrier decides.
Allow a few more working days for delivery outside mainland France, eg Corsica.
The Ardennes-Plaques team.
As part of the shipment of a package weighing less than 100g, we use the post office for this service.
We assure you a fast and neat shipment with a tracking number.
As part of the shipment of a package weighing more than 100g, we then call on Mondial Relay.
This service allows us to send parcels up to 30kg which are received at your home or in a nearby business in less than a week.
If for any reason you are not completely satisfied with a purchase, please contact us to discuss a replacement or refund.
You have the right to cancel your order within 14 days without giving any reason.
For this you must inform us of your decision by email:
To find out more, see the page: Return and refund